Frequently Asked Questions (FAQs)

Q: Do you accept Credit & Debit Cards?

A: Yes, we accept VISA, Master Card, American Express, and Discover Cards.

Q: Do you offer Flat Rates?

A: Yes, for longer Distances. Call us at 910-377-7327 to discuss your transportation needs.

Q: Can you transport me to Duke (Durham) or UNC (Chapel Hill) for a Medical Appointment?

A: Yes, and we offer stand-by waiting service for your Appointment.

Q: What about flight delays and changes?

A: Let us know your flight number and we can take care of the rest.

Q: How far in advance should I book your services?

A: While we do our best to accommodate last minute changes, we suggest a 12-24 hour advance booking for longer distances. Q. Do you own all the vehicles? A. Not all vehicles are owned by Wilmington NC Taxi & Black Car Services. The Transportations are owner operated, or fleets owned by individuals, and each vehicle pays a fee to Wilmington NC Taxi & Black Car Services  for the dispatch service, driver resources, support, and processing charges. All vehicles are required to obtain Commercial Insurance, and maintain Drivers licenses accordint to North Carolina state law. Vehicles are also inspected for cleanliness, insurance and safety randomly.The Dispatch Service does own some Vehicles and follows guidelines established in North Carolina for driver accountability, and standards for rates, Transportation uniformity, cleanliness, and customer comfort, security, and safety. The Dispatch Service also offers programs for Corporations, Schools, Hotels, and designated public places. Transportations also and comply with the approved list of and guidelines for various municipal Senior subsidized Transportation discount programs.